Information we collect
We may collect your name, company, email, phone number, delivery address, order details, service requests and messages. Payment card details are handled by the secure payment provider and are not stored by Aqua Crystal.
How information is used
Information is used to provide quotations, fulfil orders, arrange delivery or service, issue business documents, prevent misuse and meet legal obligations. We do not sell customer information.
Sharing and retention
Information may be shared only with service providers needed for payment, hosting, delivery, installation or legal compliance. We retain records for operational, warranty, accounting and legal requirements, then remove or anonymise them when no longer needed.
Optional website measurement
Our Google tag connects to Google Analytics and Google Ads on public product and information pages. It loads with cookie storage and advertising consent denied until you choose. With your permission, Analytics measures public-page visits; you can separately allow Ads measurement to assess advertising performance. Google may receive limited cookieless signals while consent is denied. Ad personalization is disabled, and we do not supply customer contact details or form contents for enhanced conversions. This integration does not deliberately send checkout, account or administration page views, form contents, order references or URL query parameters. You can allow Analytics only, allow Analytics and Ads, decline optional cookies, or change your choice using the button on this page. We also respect supported browser Do Not Track and Global Privacy Control signals. Google privacy policy.
Your choices
You may ask us to correct your contact information or enquire about stored personal information by emailing info@aquacrystal.ae. We may need to retain records required by law or needed to resolve an order or dispute.