What is normally covered
Where a warranty applies, it covers confirmed manufacturing defects during the stated period. Aqua Crystal may inspect the equipment and arrange repair, replacement or supplier assessment as appropriate.
What is not normally covered
Consumable filters and membranes, normal wear, unsuitable feed-water conditions, dry running, pressure or electrical problems, misuse, accidental damage, unauthorised modification and incorrect third-party installation are generally excluded.
Making a claim
Keep your invoice and product serial information. Contact us with the order number, installation details, fault description, photos or video, and any recent filter or maintenance history.